A cloud or virtual contact center provides cost savings, scalability, and improved reliability, making it an ideal choice for ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Enterprises improve contact center operations and align with industry best practices using transformation frameworks and tools to assess their own maturity. The report also explores other trends ...

The showcase, built on the Avaya Experience Platform™, unifies contact center data and operations to provide centralized insights and boost performance with a virtual contact center operations ...

“Cost reduction is the biggest driver of contact center outsourcing, but in most engagements, it is not the only objective,” says Wayne Butterfield, ISG partner, digital solutions. “Enterprises want ...