A cloud or virtual contact center provides cost savings, scalability, and improved reliability, making it an ideal choice for ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

From the sale of Delta Private Jets to Wheels Up in 2019, through the premature reports of its demise, and what's next, four ...

Colorado winter is on its way along with unpredictable weather often bringing snow and ice on the heels of warmer ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

After the tragic 2007 Sofa Super Store Fire, Charleston County redefined their approach to fire protection and helping one ...

In a phone call with the Star-Telegram ... Services — which investigates reports of abuse or neglect at child care operations ...

The electric industry is in the midst of an exciting and uncertain transformation: data centers and AI are increasing the ...

Hurricane Rafael has caused an itinerary change and missed port for Carnival Horizon, and the storm continues to be carefully watched.

Tecogen Inc. (OTCQX:TGEN), a leading manufacturer of clean energy products, reported revenues of $5.63 million and net loss of $0.93 million for the quarter ended September 30, 2024 compared to ...

For the past 12 years, the University of Wyoming Veterans Services Center (VSC) has recognized the significance, solemnity and fraternal connection of Veterans Day through its Veterans Roll Call, a ...