This week, the BBC showed scammers at work in an Indian call centre, recorded by an activist who hacked into the company's security cameras. Staff were seen laughing at their victims in the US and ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...

The group identified a scam call centre in Kolkata and pranked them. The group’s efforts also resulted in the closure of a scam call centre and arrests of those involved. Scam callers are a ...

During interrogation, the suspect purportedly admitted that he operated CGNS in collaboration with a partner Ernest Holkar of ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

A statement from the Kolkata Police said they had found an illegal call centre in operation, with callers introducing themselves as officials from Microsoft. A number of computers and hard disks ...

The Crimestoppers Contact Centre answers every call to our 0800 555 111 freephone number, and deals with every online form received. There may be times when information received by Crimestoppers is ...

As part of our commitment to continually improve our membership experience, we have developed a new centralised contact centre comprised of RIBA service specialists. This means that calls can be ...

Commissions do not affect our editors' opinions or evaluations. Call center outsourcing refers to handing over your customer support tasks to an external call center or contact team, which handles ...

If you're interested in options trading, one of the first things to learn is the difference between call and put options. You'll see these terms used all the time, so understanding them is a must.

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...